Thank you for visiting supcases.com and choosing to shop. SUPCASES is committed to providing you with the highest quality shipping services. Below are the specific terms and conditions of our shipping policy.
Shipping Confirmation and Order Tracking
An email contains order tracking link and number will be sent to your mailbox automatically after your package is sent out. You can also click the link to check the status.
If your tracking information has not been updated within 3 working days, please contact us at support@supcases.com.
Shipping Countries
Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Kuwait, Malaysia, Netherlands, New Zealand, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, South Korea, Thailand, the United Arab Emirates, the United Kingdom, the United States
Please note that we do not ship to APO/FPO/DPO and PO.Box addresses.
If your area is not included, please contact support@supcases.com.
Import Taxes and Duties
Some countries outside the United States may impose import taxes, duties, and other related customs fees on items that are not included in the amount you pay us. These fees are charged and determined by the customs agency of the destination country. For details about these fees, please contact your local customs office directly.
Frequently Asked Questions
I ordered more than one item. Will they be shipped at the same time?
We work hard to ensure that all of your items reach you at the same time. However, sometimes, depending on the product, we may choose different shipping options, so items are not always sent together. Once the item ships, you will receive a shipping notification email.
Can I change my shipping address after my package has been shipped?
We strive to ship orders as quickly as possible. Once the item has been shipped, we are unable to modify the address. If you notice an error with the address, please contact us as soon as possible, and we will do our best to update it before shipping. Please note, if a customer cancels their order more than 24 hours after placing it, they will be responsible for any return shipping costs that may arise. If a package is lost or cannot be retrieved due to an incorrect address provided by the customer, the loss will be borne by the customer.
What do I need to do when I receive a different product than what I ordered?
Please contact support@supcases.com and we will respond to you within 1-2 working days.